Privacy Policy

Privacy Policy for EVapes

At EVapes, we are committed to protecting your privacy and ensuring your personal data is handled securely and transparently. This Privacy Policy outlines how we collect, use, and protect your information when you engage with us, whether through our website, mobile app, or other services.

By using our services, you agree to the terms outlined in this Privacy Policy. If you do not agree, please discontinue the use of our services.

1. Information We Collect

We collect and process the following types of information:

  1. Personal Information:

    • Name, email address, phone number, delivery address, and other contact details provided during registration or checkout.
    • Payment information (e.g., credit/debit card details), processed securely through third-party payment gateways.

  2. Device and Usage Information:

    • IP address, browser type, operating system, and device type when you visit our website.
    • Cookies and similar tracking technologies to improve your user experience.

  3. Communication Data:

    • Emails, chat messages, or calls made to or from our customer service team.

2. How We Use Your Information

The information collected is used for the following purposes:

  1. To process and deliver orders, including order confirmations and delivery notifications.
  2. To provide customer support and respond to inquiries or complaints.
  3. To personalize user experience and offer product recommendations.
  4. To send promotional emails, offers, and updates about our products (with your consent).
  5. To detect and prevent fraudulent activities.
  6. To improve our website, services, and marketing efforts based on analytics and user feedback.

3. How We Protect Your Information

We take appropriate technical and organizational measures to ensure the security of your personal data. This includes:

  • Encryption of sensitive data, including payment information.
  • Restricted access to personal data to authorized personnel only.
  • Regular monitoring for security vulnerabilities and breaches.

However, please note that no online data transmission is entirely secure, and we cannot guarantee absolute security.

4. Sharing of Information

We do not sell, rent, or trade your personal information with third parties. However, we may share your information with:

  1. Service Providers:
    • Delivery partners, payment processors, and IT service providers to fulfill your orders and maintain our services.
  2. Legal Authorities:
    • When required by law or in response to a legal process to comply with Pakistani regulations.
  3. Business Transfers:
    • In the event of a merger, acquisition, or sale of business assets, your data may be transferred to the new entity.

5. Cookies and Tracking Technologies

EVapes uses cookies to enhance user experience. Cookies help us remember your preferences and analyze website usage. You can manage or disable cookies through your browser settings, but some features may not function properly without cookies.

6. Your Rights and Choices

As a user, you have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Ask us to correct inaccurate or incomplete data.
  • Deletion: Request the deletion of your personal information, subject to legal and operational obligations.
  • Withdraw Consent: Opt-out of promotional communications at any time by clicking the “unsubscribe” link in emails or contacting us directly.

7. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, including legal and regulatory requirements. Once data is no longer needed, it will be securely deleted or anonymized.

8. Children’s Privacy

Our products and services are intended for users above the legal age for vaping as per Pakistani law. We do not knowingly collect personal information from minors. If we discover any data from a minor, it will be promptly deleted.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will notify users of significant changes through our website or email notifications.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

EVapes
Email: evapes.pk1@gmail.com
Phone: 0317 5516996
Address: Oppo Tooso Restaurant, Near Char Minar Chowrangi,
Bahadurabad BMCHS Sharafabad,
Karachi, Sindh 07482, Pakistan

This Privacy Policy ensures compliance with local laws and best practices, safeguarding the privacy and trust of our customers at EVapes.