Return and Exchange policy

Return and Exchange Policy

At EVAPES, customer satisfaction is our priority. We strive to ensure your shopping experience is smooth and reliable. If you encounter any issues with your purchase, our Return and Exchange Policy provides clear guidance to assist you. Please read the terms below:

1. Return Policy

Eligibility for Returns:

  • Products can be returned within 7 days from the date of delivery.
  • To be eligible for a return, the item must be unused, unopened, and in its original packaging.
  • The product must include all accessories, manuals, and any promotional items originally provided.
  • E-liquids, cartridges, and consumables cannot be returned for hygiene and safety reasons, unless defective on arrival.

Non-Returnable Items:

  • Used or damaged products due to improper handling by the customer.
  • Sale, clearance, or promotional items.

How to Request a Return:

  • Contact us at 0317 5516996 with your order number and reason for return.
  • After approval, return the product to Oppo Tooso Restaurant, Near Char Minar Chowrangi, Bahadurabad BMCHS Sharafabad, Karachi, Sindh 07482, Pakistan
  • Return shipping costs are the responsibility of the customer unless the product is defective or the wrong item was sent.

2. Exchange Policy

  • Products can be exchanged within 7 days from the date of delivery for:
    • Defective items.
    • Incorrect products sent by EVAPES.
  • Exchanges are only allowed for the same product or similar product of equal value (subject to availability).
  • All items must be returned in original condition and packaging.

3. Damaged or Defective Products

  • If your product arrives damaged or is found to be defective, contact us immediately at 0317 5516996 with photos or videos of the issue.
  • We will inspect the product and offer:
    • A replacement product (subject to availability), or
    • A refund to your original payment method.

4. Refund Policy

  • Refunds will be issued within 7–10 business days after the returned item is received and inspected.
  • Refunds will be processed through the original payment method or as store credit, based on customer preference.
  • Shipping fees are non-refundable, unless the return is due to an error on our part.

5. Important Notes

  • EVAPES reserves the right to refuse returns or exchanges if the product does not meet the conditions outlined above.
  • For all exchanges or returns, the original receipt or proof of purchase is required.
  • Customers are advised to carefully read our product descriptions and check reviews before making a purchase.

If you have any questions or concerns regarding our Return and Exchange Policy, feel free to reach out to us at:
Email: evapes.pk1@gmail.com
Phone: 0317 5516996

Thank you for choosing EVAPES!